The email signature feedback process including video.It is a true closed loop feedback tool, managing the feedback process from the prompt, through receipt, analysis, alerts and recovery. The simplicity of the system means the entire process of taking and giving feedback is completes in less than 5 seconds. The customers are automatically thanked for their feedback. This means they improve their work or solve the issue for the customers. The feedback system connects to the staff emails to alert the employee responsible for the job. Specifically, they are able to troubleshoot and work on making things better for customers at a faster rate. This is helping the business to easily pinpoint problem areas with staff and service. Businesses can also opt for much detailed feedback Net Promoter Score.Five smiley faces ranging from highly dissatisfied to highly satisfied with the colors of smileys changing from red to dark green.The smileys can be either three (satisfied/ happy, average/ neutral, dissatisfied/ unhappy).If having a single color of standard yellow smileys are one option, having multi-colored smileys is another.The companies that provide the smiley faces installation have a wide range of options for the business to choose from. Satisfaction Smiley Facesīusiness can decide the number or type of satisfaction smiley face icons for feedback, and the type of icon used. This means that ratings and any customer feedback comments can be effectively used during performance appraisals, or employee training programs. This enables the management to assess the performance of the business overall, and the employees simultaneously.
Automated SystemĪ database records all ratings associated with each employee. This allows them to quickly fix the issue, counsel the staff and recover the customer. In addition, if the Smiley Face records an unhappy customer, an immediate alert notifies the business. The feedback scores and any comments register at a private, online dashboard. When they receive an email from the business, customers simply have to click on a smiley face to register feedback. Customer RetentionĮach Smiley Face represents a satisfaction rating, usually from very happy to very unhappy. Smileys and icons are relatively new and need caution in implementation. The idea sounds simple but needs proper implementation to avoid the perception of sender incompetency. For example, if the rating is low, the system requests additional comments, to flesh out the poor experience. In this way, the customer prompt yields a one click rating on the support service it has just received. These are inserted at the end of any email and sent to any customer, most often from the customer support team. To help simplify the feedback process, businesses now use smiley faces or icons. Specifically obtaining customer feedback comments through smiley faces. For this reason, customers are wary of the feedback process resulting in the normal low response rates to feedback requests.Ĭonsequently, to solve this, many businesses are using survey icons to help. Opening a link, filling a comment card, answering lengthy questions, just takes too much time.
One of the major reasons for this is the complexity of the feedback process. In other words, most customers do not give feedback. However, the question arises about how many customers actually take time to provide feedback. These comments are hard to get so one method is by adding smiley faces to emails – and let the customer rate you within the correspondence. Moreover, the feedback also shows customer satisfaction levels and the likely customer retention rate. This is because the business now knows what to focus on. Adding Smiley Faces to Emails to Generate Customer Feedback CommentsĬustomer feedback comments, concerns and ratings go a long way in helping businesses improve their overall performance.
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